Effective: June 30, 2024

This Privacy Policy describes how Listen4Good (L4G) handles your personal information in connection with your use of the services we provide, including via our app. “L4G” refers to the capacity-building project, of which Tides Center, a 501(c)(3) nonprofit organization, is the fiscal sponsor.

1. What Information We Collect From You

We may directly collect information from you, such as through web forms or in communications with you. Types of information we may ask you for, or collect directly from you, include:

• Account Information. When you create an L4G account on our website, we ask you for information such as your name, email, and password. We also ask you for information about the organization you represent.
• Contact Information. We may collect your contact details when you fill out a web form on the L4G website, create an L4G account, or communicate with us via email or other methods.
• User Content. We collect any content you decide to upload or send using our services.
• We collect any communications you send to L4G.

Information We Collect In The Background

When you access or use our services, we may collect the following types of information:

• Usage information. This may include your activity when using our services (such as what features you use and what you click on) and log files (such as the standard log files our web servers create to record requests made to it).
• Device and browser data. This may include information about your device (such as its IP address, operating system, hardware information and geolocation information), and your browser (such as the browser type and cookie data).
• Tracking technologies (including cookies). We use cookies and other similar technologies such as web beacons (also known as web pixels) to identify and track you for the purposes described below.

Information We Collect From Third Parties

In some cases, we may collect information about you from third party sources.

• Third parties. We may collect your personal information from third parties if you have given them permission to share it with us.
• Public information. We may collect your personal data from publicly available sources.

2. How We Use Your Information

We use your information in a number of ways, including:

To Provide, Maintain and Improve Our Services. For example, we use your information to:

• provide you with access to and use of our services
• operate, monitor, and maintain our services, including personalizing and customizing your experience when using the services
• provide you with customer support
• improve and develop our services

To Secure and Protect Our Services. For example, we may use your information to:

• detect and prevent abuse, fraud, security incidents, and other harmful or malicious activity occurring in connection with our services
• conduct security risk assessments and investigations
• resolve disputes and enforce our agreements with you and third parties

To Help Promote Our Services. For example, we may:

• conduct advertising through platforms such as LinkedIn and Google and Facebook and Twitter
• use data to improve our targeting of marketing communications
• measure and improve the relevance and effectiveness of our marketing
• use your information in aggregated and anonymized forms to create promotional content about how our services are used

To Communicate With You. For example, we may send you emails and other types of communications about the services you’ve chosen to receive.

3. Who We Share Your Information With

We share your information with various third parties in a variety of circumstances.

With Your Consent

We may share your information with third parties you have given us permission to share it with. Our services may also let you share information with others, with your consent. For example, if you consent to connect your L4G account with your SurveyMonkey account, SurveyMonkey will be sent some information about you to establish and operate that connection.

With Service Providers

L4G uses a variety of service providers who help us to provide our services. These service providers are contractually required to use your information only as is needed for that purpose, and to protect the security of your information. For example, we engage service providers to:

• send emails to our users and conduct email marketing campaigns
• track and analyze activity on our website and usage of our services to understand how our users interact with our website and services
• help provide customer support and service to you
• perform product development, maintenance, and troubleshooting
• develop benchmarks for our services
• publish advertisements on our behalf or conduct marketing campaigns

To Comply With the Law and Protect Our Rights

L4G may disclose your information to courts, law enforcement, governmental authorities, or authorized third parties to the extent we are required or permitted to do so by law, including to comply with legal processes such as subpoenas and search warrants. We may also disclose your information to those third parties to respond to claims asserted against L4G, to enforce and administer our agreements with clients, or to protect the rights of L4G. If we receive legal requests that relate to your information, we will endeavor to notify you, unless that is prohibited by law.

As Part of a Corporate Transaction

If ownership or control of all or a part of our services or their assets changes (such as via a merger, acquisition, reorganization, sale of assets, or bankruptcy), we may transfer your information to the new owner as a result of the transaction, and in preparation for such transaction (e.g. for due diligence). We will notify you in advance if your information becomes subject to a different privacy policy as a result of such a transaction.

Aggregated and Anonymized Data

We may share anonymized data and aggregated data for marketing and advertising purposes, research and analysis, regulatory compliance, and other business purposes.

4. Your Rights Regarding Your Information

Correcting Your Personal Information

Some of your personal information can be accessed and updated through your L4G account. If you wish to have any other personal information we have relating to you updated, you can contact us using the contact details at the bottom of this policy.

Data Retention

We generally retain your personal information for as long as you have an account with us. To delete an account, please contact us. Note that we may maintain backups of your information, even if you have left an organization, and, due to technical reasons, residual copies of backup data may remain for limited periods of time even after your account is deleted.

Marketing Emails

If you receive any marketing or promotional emails from us (such as newsletters), you can opt-out or unsubscribe from those emails by following the instructions to do so included in those emails.

Do Not Track Signals

L4G currently does not respond to “Do Not Track” signals in the HTTP headers from your browser or mobile application due to a lack of standardization regarding how those signals should be interpreted.

5. How Changes May Be Made to This Policy

We may change this privacy policy from time to time and post those changes to this online page. If we change this policy in a way that materially impacts the way your information is managed or processed by us, we provide you with reasonable advance notification of the change by email, sent to the address associated with your L4G account or any other email address you have provided to us for contact purposes.

6. Our Contact Details

If you have any questions about this policy or our privacy practices, you can contact us at feedback@listen4good.org.